Death Wish Coffee
deathwishcoffee.com
support hours: Monday through Friday, 9AM to 4PM EST · email, phone, help center
live · Jun 5, 2026
ShopifyRechargeGorgiasKlaviyo
133 hrs/wk
coverage gap
Estimated
65%
tickets automatable
Estimated
$1,170/mo
ai cost / mo at $1/resolution
Estimated
15 min
time to live
Real setup time
Where is my order?
Typically the highest-volume ticket for any DTC coffee brand; spikes after promotionstoday
Customer emails hey@deathwishcoffee.com or calls (518) 400-1050 during M-F 9AM-4PM EST; agent looks up order in Shopify and replies via Gorgias.
automated
Hey! Thanks for reaching out. You can track your order anytime using the Track Your Order link at deathwishcoffee.com. If you're having trouble locating your tracking info, feel free to reply here with your order number and we'll look into it for you. Our team is available Monday-Friday, 9AM-4PM EST.
grounded in https://www.deathwishcoffee.com/
also automatable
I want a refund / not satisfied with my orderHow do I manage or cancel my subscription?Do you offer discounts or promo codes?I bought from a third-party seller - can you help me?Do you have a wholesale program?
honest take
Death Wish Coffee has strong, clearly stated policies (60-day guarantee, subscription savings, support hours) that are highly automatable and well-suited to an AI agent. The real gap is a 133-hour/week window where no live support is available, and subscription management questions (via Recharge) will require reliable account-lookup integration to fully deflect without human escalation.